Swim
25m lanes for serious swimmers, learner pools for beginners and splash zones for those who love to have fun!
All your essential information to keep you safe and help you make the most of our facilities and activities.
Our commitment to you
Your commitment to us
All children under the age of 8 must be supervised in the water and, changing rooms at all times, by a responsible person of 16 years or over.
A responsible person may fully supervise no more than two children under the age of 8 years.
The responsible person must remain in “close contact” with the children at all times whilst in the changing rooms and the water. “Close contact” is defined as “in arm’s length” of the child.
We have listened to all our fitness users and developed guidelines for both your safety in our fitness environment, and how we can all enjoy the facilities:
• First things first, the paperwork. Before enjoying our fitness environment for the first time, all users must complete a Health Commitment Statement. Our reception team will be happy to help you complete this quick form, if not already done so.
• Remember to swipe your card at reception, or at the self-service kiosk before entering the gym or a class. It is important for our instructors to know who is in attendance for your safety.
• At busy times our instructors cannot clean every fitness machine or equipment between users. After you’ve finished that last second or last rep, could you please ensure machines or equipment have been wiped down. Please bring a gym towel to use on machines / in fitness classes.
• Sometimes life just gets in the way and you can’t attend your pre-booked fitness class. To allow for someone else to attend the activity, please cancel your class as soon as possible as a common courtesy for all.
• We don’t expect anyone to be the next trendsetter, however please ensure you wear appropriate flat footwear and comfortable sports clothing.
• You’re more than welcome to bring your bags with you, however we ask these remain stored in our lockers to ensure we have maximum space within our gyms and studios.
• We know how important our mobile phones are for listening to that motivating playlist or quickly responding to the group message. However, please do not chat on the phone while using any fitness equipment - lack of concentration can cause serious accidents.
• Although we love seeing your fitness selfies #ActiveNland, please consider others around you and use our selfie boards.
• Lets reduce our plastic waste together - you bring along your drinks bottle and we’ll scrap the plastic cups in our fitness environment.
Please ensure you have read the Terms & Conditions of your membership with us first to understand your full rights to make changes to your membership.
Once you have read the Terms and Conditions and are happy to proceed, please complete the online change request form which can be accessed by CLICKING HERE.
Please be aware that our team will be in touch with you within 30 days of receipt of this completed form.
Please ensure you have read the Terms & Conditions of your membership with us first to understand your full rights to make changes to your membership.
Once you have read the Terms and Conditions and are happy to proceed, please complete the online freeze request form which can be accessed by CLICKING HERE.
Please be aware that our team will be in touch with you within 30 days of receipt of this completed form.
Please ensure you have read the Terms & Conditions of your membership with us first to understand your full rights to make changes to your membership.
Once you have read the Terms and Conditions and are happy to proceed, please complete the online cancellation form which can be accessed by CLICKING HERE.
Please be aware that our team will be in touch with you within 30 days of receipt of this completed form.
Our full terms & conditions can be viewed online here
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