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HomeWelcome Back

Looking forward to welcoming you back....again!

We are delighted to welcome you back once again to our centres from Monday 12th April 2021. We've missed you! 

Following government guidance, we have had to review which activities we can offer. As time goes on, the plan will be reviewed and adapted, so please keep checking our website and the Active Northumberland app for updates.

Safety continues to be our number one priority and a huge amount of work has gone into preparing our centres and activities for your safe return. Please familiarise yourself with all of the information detailed here so that you can be fully prepared before coming back to our centres. We can't wait to see you!


 

We are delighted to announce that we will be re-opening our facilities from Monday 12th April 2021 to offer:
  • Gym Sessions
  • Swimming including the Learn 2 Swim Programme (Juniors)
  • Spa treatments (Ashington)
  •  Outdoor Pitches & 3G (Organised Groups)
  • Indoor racquet Sports (same household/social bubble)
  • ​Clip 'n Climb
  • Outdoor Bootcamps at sites where we can access a safe space
An email has been sent to all members with further information around your Direct Debit payments. If you wish to freeze your membership as you will not be able to use it, you must complete the form after logging into your account here*

*Please note that to avoid payments in April you must freeze your account by 29th March.

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Access to activities

- As we take a conservative approach to our re-opening we have restricted services available:
- All activities will have to be pre-booked on the app or website. You will not be allowed into the centre if you have not pre- booked.
- Each person will be able to have a maximum of 3 activity slots booked at any one time.
- Once an activity has been attended, another activity slot can be booked.
- Members can now book 14 days in advance, with non members (Pay as you Go) able to book up to 7 days in advance.
- Bookings can be made via our app or website


 

Before getting in touch, please check out the FAQ's we have compiled to help you - 

I wish to unfreeze my account so I can book sessions in again at your centres
All customers will have their accounts reactivated for our reopening on the 12th April. If you wish to continue your freeze you will need to login to your DFC account here where you can freeze for a maximum of 3 months before your membership is automatically reinstated. Please note that to avoid charges in April you must action this by 29th March.

Are swimming lessons back on? 
Yes, our lessons will resume from the 12th April. Your child should attend the same session they were placed into before we had to stop lessons for our facility closures in December.

As you are only open for part of the month of April, how much will I be charged?

  • Your Direct Debit will be reduced to the following amount in April 2021. 

 

Original Direct Debit amount 

Direct Debit 5th (7 day reduction) 

Direct Debit 8th (5 day reduction) 

£40 

£30.67 

£33.33 

£37 

£28.37 

£30.83 

£32 

£24.53 

£26.67 

£27 

£20.70 

£22.50 

£26 

£19.93 

£21.67 

£24.90 

£19.09 

£20.75 

£24 

£18.40 

£20.00 

£14.99 

£11.49 

£12.49 

£10 

£7.67 

£8.33 


Will you be reducing membership prices due to no fitness classes?
We are not issuing refunds at this stage as we feel we are still delivering a service for our customers and where possible have introduced outdoor bootcamp sessions where we have a safe space to do so at selected facilities. We appreciate this may not suit everyone we are doing the best we can under the restrictions. We appreciate your support.

I previously froze my membership with you, why have I been charged in December?
When we first offered customers the opportunity to freeze their membership with us in July, we advised this would be for a 3 month period whereby your membership would automatically be reinstated. 

I wish to cancel my membership
We will be sorry to see you cancel your membership with us at this time. You can access information on cancelling your membership here
Do be aware that we require 30 days notice for cancellation as per our contract with you, at which time you will still have to pay for our services with no refunds to be issued. 



 

Members can now book 14 days in advance, with non members (Pay as you Go) able to book up to 7 days in advance.

You will have to pre-book a gym slot on the Active Northumberland app or website. You will not be allowed into the centre if you have not pre booked.

Sessions last 60 minutes and you must leave the building at the end of your session to enable our team to clean.

Gyms are currently opening from Monday 12th April 2021 in the following centres:

  • Ashington Leisure Centre
  • Blyth Sports Centre
  • Concordia Leisure Centre
  • Druridge Bay Fitness Centre
  • Hirst Welfare Centre
  • Riverside Leisure Centre, Morpeth
  • Newbiggin Sports & Community Centre
  • Ponteland Leisure Centre
  • Prudhoe Waterworld
  • Rothbury Pool & Gym
  • Swan Centre, Berwick
  • Wentworth Leisure Centre, Hexham
  • Willowburn Sports & Leisure Centre, Alnwick

Each person will be able to have a maximum of 3 activity slots booked at any one time. Once an activity has been attended, another activity slot can be booked.

Arrive on time, ready for your pre-booked workout. You may have to wait outside for a little while, but a member of our team will let you know when to come in.

Check in at the kiosk or at reception.

Once you’re in the gym - 

- Not all the machines will be in use so please watch out for the “I’m taking a break” signs. This will help us comply with social distancing.
- Follow the floor markings and signage at all times.
- Members of the team will be cleaning and sanitising the equipment before and after sessions, but to keep us all safe we ask that you clean your machine / piece of equipment BEFORE and AFTER use.
- Hand sanitisers have been added to the gym. Please sanitise hands before and during your session. As time goes on, we will be reviewing and adapting all measures so please keep an eye out for further updates.

Swimming Lessons will return to the majority of our pools, except Berwick from Monday 12th April.

Please read our web page which is accessed by clicking here for full information, FAQ's and an enquiry form if interested in swimming lessons.

Members can now book 14 days in advance, with non members (Pay as you Go) able to book up to 7 days in advance.

Sessions last 45 minutes, we encourage customers to have 15 minutes post swim changing time where possible to ensure our team have time to clean.

Swimming pools opening from Monday 12th April in the following centres:

  • Ashington Leisure Centre
  • Blyth Sports Centre
  • Concordia Leisure Centre
  • Riverside Leisure Centre, Morpeth
  • Ponteland Leisure Centre
  • Prudhoe Waterworld
  • Swan Centre, Berwick
  • Wentworth Leisure Centre, Hexham
  • Willowburn Sports & Leisure Centre, Alnwick





You will have to pre-book a lane on the Active Northumberland app. You will not be allowed into the centre if you have not pre-booked.

If booking Lane Swimming, for children under 14 years they must be accompanied by a responsible adult in the same lane as them.

When you come for your pre-booked swim, arrive on time, in your swmming costume/trunks ready for your swim. 

You may have to wait outside for a little while, but a member of our team will let you know when to come in.
Check in at the kiosk or at reception.

Use the hand sanitisers provided. 

Remove your footwear before coming into the changing rooms and bring them in with you to put in a locker.
Cubicles and lockers have been numbered. Swimmers must use the same numbered cubicle and locker.
Once you've changed, please take a quick pre-swim shower.

Follow the directions to your pre-booked lane. There will be signs at the end of each lane.


Once in the water, to ensure everyone has a safe and enjoyable swim, please follow these guidelines -

- Always follow the directional arrows for lanes 
- Avoid wide strokes like the butterfly
- Maintain appropriate social distance between yourself and other swimmers.
- Do not overtake.
- Before pushing off at each turn, check to see if anyone faster is approaching. If there is, let them pass. Move to the edge of the lane and turn your head away to let them turn without stopping. The same applies if you need to stop for a rest or a drink.
- You can use personal equipment as long as it doesn’t affect social distancing.
- Bring your own pre-filled water bottle so you can stay hydrated.
- After your swim, leave the pool promptly following the exit signs.
- You can take a quick shower after your swim.
- Please use the same cubicle to get changed.

As time goes on, we will review and adapt all these measures, so please keep an eye on the app and website for updates.

Our Health Commitment Statements (HCS) are developed alongside the Fitnes Industry Association to set the standards that our centres and users can reasonablly expect from each other in regards to the health of the user.

Health Commitment Statement - click here to view

Health Commitment Statement (relating to COVID-19) - click here to view

Health Commitment Statement (relating to online classes) - click here to view

To keep us all safe, we have added plenty of signage around the centres to help you navigate your way around. We ask that you do not enter our centres unless you have made an activity booking via our app or website and that you please wear a face covering until you are about to begin your exercise.
Look out for the following:

- QR code to scan with the NHS Test & Trace app (not to worry if you don't have the app, just make sure to check in your activity)
- Social distancing reminders
- One way arrows
- “I’m taking a break” signs for equipment or areas not in use. When you arrive for your activity, please check in at the kiosk or at reception.

If you need to purchase anything, we won’t be accepting cash at this time. Contactless payments only. 

Members of our team will be there to help guide you around safely if needed. Some classes may not be in the ‘usual’ place, so please follow the directional signs. 

In order to protect yourself, your family and our teams, we are requesting that all visitors to our sites wear a face covering in public circulation spaces. This includes reception areas, corridors, changing areas and all spectating areas, although you are not required to wear one once when you are exercising.  For example, if attending the gym please wear for check in and do not remove until you have entered the gym and are ready to begin your workout. 

If you are exempt from wearing, that's fine, you are still welcome to visit, but please identify that you are exempt to prevent challenge from our teams and ensure that you are adhering to our strict measures in place to wash your hands and practice social distancing. 
 
As always, our teams will be on hand to provide advice and you will also begin to see our colleagues wearing face coverings in public areas whilst undertaking some of their duties as part of our increased measures to protect our communities.  

What sessions do you now offer at your swimming pools?
We currently offer Lane Swimming and Swim for all sessions at our pools. 

What is Swim for All?
These sessions are open to anyone who wishes to enjoy a splash in the pool, perfect for children and families to enjoy. 

What is Accessible Swim?
There are so many benefits to being in the water and many people want to enjoy our pools outside of a lane swim environment. These sessions are great for those who just want to enjoy being in the water. These sessions are initially only available at Concordia Leisure Centre, Prudhoe Waterworld* and Swan Centre for Leisure.
*Please note Accessible Swim sessions at Prudhoe Waterworld are not suitable for those aged under 14 years old due to the area being within the Lane Swimming area.

What is Lane Swimming?
This is for those who wish to exercise by swimming up and down the pool (lengths). We offer different lane options such as Easy, Medium or Fast so please book a lane you feel comfortable in. Please do watch our video to find out more here
Please note that access to this session is for those aged 14 and over only, unless accompanied by a responsible adult in the same lane i.e a 12 year old can lane swim if an adult also attends with them.

Do I have to pre-book?
Yes. EVERYONE, including members, must pre-book all activities.
Members can now book 14 days in advance, with non members (Pay as you Go) able to book up to 7 days in advance.

How do I book?
All bookings can be made on the Active Northumberland app or the website. If you are a non-member you will need to register here . Once registered you will receive a login number and a PIN number that you can use to make bookings. 

How to Book a ‘Fun for All’ slot
The simplest way is to book through the Active Northumberland app, which allows you to book and pay for  activities across our centres, manage your bookings and recieve the latest news and information.

How to book an ‘Accessible Swim’ slot
Accessible swim slots can be booked individually.

How do I pay?
Non-members will pay as part of the booking process on the app or website. 
If you are a member, you will receive additional discount of £4 as members recieve swimming inclusive of their membership already, but will still have to pay for other attendees in your group.

How long are sessions?
Your session will be for 45 minutes which may begin from when you enter building

Will there be other sessions in the pool at the same time?
Yes. The pool may be divided into ‘zones’ for lane swimming, Fun for All and Accessible Swim. All zones will have restricted numbers to help social distancing and to keep everyone safe.

Can I book myself into lane swim and let my children go into the ‘Fun for All’ by themselves?
Normal swimming rules apply, anyone over the age of 8 can go in the pool unaccompanied however please be aware that the water in the designated zone may not be shallow. 

Are the numbers in each session restricted?
Yes. We continue to ensure our facilities are safe places, so we must restrict the number of customers at a time to ensure effective social distancing can take place.

Why is there a limit to the number of people that can swim from the same family?
This is to help us keep everyone safe in the changing areas and in the pool. This restriction will be reviewed on a weekly basis in line with government guidelines.

Are play features and slides and toys available?
No. These won’t be available right now.

Can I bring my own water toys?
No. 

How will I know which area of the pool to go to?
We have clear signage and a member of the team will direct you.

How will you maintain distancing with other users of the pool?
We each have a responsibility to swim safely.  Please ensure that all members of your family follow instructions on our signage and from our staff.

Do I need to wear a face mask in your facility?
Yes you must wear a face covering whilst moving around our centre. When swimming you can remove this once into your changing cubicle.

Can I book a session for my children only? 
Yes. You can book a slot in ‘Fun for All’ as long as they are within your household or support bubble. Normal admission guidelines apply, so unaccompanied children must be 8 years+
Before booking, please be aware that the water in the designated zone may not be shallow. 

Am I able to watch/spectate the session?
No. We only have an allowance for a certain number of people in the centre at one time.

Will I be able to use showers?
Please only take a quick shower before and after your session. You should not wash hair etc. as we need you to vacate the swimming pool and changing village so that we can clean before our next session

Can I bring my baby?
Yes. You can bring your baby as part of the ‘Fun for All’ session.

Are pool inflatables available?
No not at this time.

Will you be selling swimming items such as goggles, toys and costumes etc.?
A small amount of items will be available in some centres, but this is not guaranteed and we do accept any returns. No toys will be allowed in the pool. Please pay for items by card as we are not accepting cash at this time. 

When will swimming lessons return?
Swimming lessons will return from Monday 12th April, except at The Swan Centre, Berwick.

Can I book myself and my child into an Accessible Swim session?
Yes, however please be aware that you are in the deep end of the pool and will not be able to move to the shallow end at any time during your session.

How will you manage users in the pool if Accessilbe Swim, Fun for All and Lane Swimming are taking place?
The graphic below should give an illustrative example of how we will manage our pools, we are ensuring that there are strict maximum occupancy ratios in place.

We will be operating an enhanced cleaning regime for all areas of the centres.

We will be encouraging you to wash your hands regularly and use the hand sanitisers which have been installed throughout the centres.

Start and finish times on the activity timetables will be staggered so that staff have time to clean areas and equipment thoroughly after sessions in preparation for the next session.

In the gym, there will be cleaning equipment provided and we ask that you use it to clean your piece of equipment BEFORE and AFTER use.

Please bring a clean towel with you for personal use in the gym.

You must exercise social distancing at all times and respect other users.

To register to use Active Northumberland facilities on a Pay as You Go basis please follw the instructions below:

1.  Navigate to or click the link https://www.fastdd.co.uk/platinum/start.php?c=ActiveNorthumberlandOnline

2. Choose the site you are most likely to use from the drop down, note that once registered you are able to use any site and don't need to register more than once

3. Please ensure you read our Terms and Conditions, if happy make sure you to tick the box to acknowlege your acceptance

4. Select "Not Applicable" for company name

5. Select Pay As You Go (PAYG) membership from the options which should appear below

6. Hit the next button

7. On the next screen you will be asked to enter your personal information

REMEMBER, supply a valid email address so we can send your login ID and PIN to book online. This should arrive with 1 hour of completing your registration, which will be the 2nd email after confirmation of completing registration

8. Review your details. Agree to DFC terms and Conditions. Click Next.

9. You will then recieve an email confirming your registration from DFC, this contains a reference number which you should keep for your records.

10. Within 1 hour of receiving your DFC email, you will receive a second email from us at Active Northumberland which contains your Member ID and Password. 

11. Download the Active Northumberland app or use the website to book your session

Please note that to access the new Ponteland Leisure Centre, non members / PAYG users will have to purchase a wristband on their first visit from reception to access the facilities.

If you run into any issues, please contact our team on 01670 620200 or send us a message on our social media channels

Our Mams on the Move classes are specially designed to help mams-to-be and new mams become more active.

We are currently offering a variety of online ante and post natal classes in partnership with Ante and Postnatal Educator Rachel Rafiefar. Further details including timetable information and how to book can be found HERE

As soon as we have further information on when our indoor and outdoor Mams on the Move classes can resume, we will let you know here as well as on our Active Northumberland and Mams on the Move Facebook Pages.

From w/c 5th April 2021 workouts will be available on our new Active at Home platform especially for postnatal mams as part of our Mams on the Move programme. If you're a postnatal mam you will need to register with Jemma Burt at jburt@activenorthumberland.org.uk in the first instance before booking onto an online class.
CLICK HERE for Further information on Active at Home Online Classes.

We are now required by law to display the official NHS QR code posters from today so people can check-in at different premises with the app.

Whilst customers are encouraged to use the app and the QR code, there is no legal requirement to do so. However, we do encourage customers to use the app to help protect themselves and our staff. You can find more details on the app and how to download on the NHS website at https://covid19.nhs.uk/

Look out around our centres, you only need to scan once per visit:

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Our dry-side changing rooms and showers will be closed off, so you must arrive READY for your activity and leave promptly afterwards.

Swimmers WILL have access to changing cubicles and a quick pre and post-swim shower. Anyone attending a the gym will not have access to these facilities.

Swimming cubicles and lockers will be numbered.Swimmers must use the same numbered cubicle and locker. 

All activities will have to be pre-booked on the Active Northumberland app or website. You will not be allowed into the centre if you have not pre booked.

Each person will be able to have a maximum of 3 activity slots booked at any one time. Once an activity has been attended, another activity slot can be booked.

Members can now book 14 days in advance, with non members (Pay as you Go) able to book up to 7 days in advance.

If you have lost your login details, please do check your emails including Junk / Spam folder for an email from us (Active Northumberland). If you still can't find, please contact us directly on our Active Northumberland Facebook page or email us at enquiries@activenorthumberland.org.uk
 

The County Library service is working to offer the best service possible in a safe environment for library borrowers, Active users and our staff. This offer varies from site to site. For more information, please go to http://mylibrary.co.uk/ or contact the library in advance of your visit.*

*Please be aware libraries are managed by Northumberland County Council

To read our Risk Assessments in relation to the operations of our facilities and services, please click the links below to open in a new window:

Building Risk Assessment - click here to view

Activities Risk Assessment - click here to view

Staff Risk Assessment - click here to view

"Learn to Swim" Risk Assessment - click here to view




 

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