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Due to the government's announcement on Wednesday 30th December 2020, it is with great sadness that we have had to close our doors once again, this is not the news we had hoped for however we continue to adhere to the Government's regulations. 

Our teams are working extremely hard behind the scenes to ensure our facilities continue to be safe and ready for you to enjoy. We could not have got this far without our amazing team we ask that you please be respectful to them during this difficult time.

We have prepared a Frequently Asked Questions (FAQ's) section further below this page, but please be aware that we must utilise the government furlough scheme at this time and therefore we will have no team available to answer your enquiries at this time.

Once again, the team here at Active Northumberland would like to thank everyone for your continued support during these very challenging times and we look forward to seeing you very soon. 

Many Thanks 

Active Northumberland 

 

Join us on our Facebook channel for daily live workouts, perfect to bring exercise into the day for children and the whole family. 

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I need to speak to one of your team, how can I do this?
We are really sorry, but we have had to take the steps immediately to place our contact centre team on furlough as our facilities have had to close to all. You can email enquiries@activenorthumberland.org.uk where we will respond at a time when we are able too, but please do not expect an immediate response. 

Why have you taken my Direct Debit payment in January 2021?
Due to the lateness of the announcement from the Government, we are unable to prevent the live Direct Debits for the 5th and 8th January from being collected as the Direct Debit instruction has already been processed by the bank. Any Direct Debits that we collect whilst we are closed will be given a FREE month once we return. As you can appreciate, we do not have a date at this time and we are not aware in advance of any announcements.  Once we have any further information to share with you, we will communicate via email and our Website. DO NOT cancel you Direct Debit at the bank as you will incur charges from DFC.

I have paid for an upfront membership, what happens?
All upfront memberships (paid in advance) will have the missed time added to your membership. We will not be offering refunds on any memberships as we are simply not able to process this due to our staff being on furlough leave with all of our facilities now closed.

I paid for an activity as a Pay As You Go (PAYG) user, do I get a refund?
We have credited your account so that once we reopen you can re-book your activity with us. We will not be issuing refunds on any payments as we are simply not able to process this due to our staff being on furlough leave with all of our facilities now closed.

I want to cancel my membership?
Please refer to our Terms & Conditions here, we will also not be able to action your request until our Contact Centre team return to work as we must utilise the governments furlough scheme at this time with all of our facilities closed.

 

Whilst our facilities are closed, here at Active Northumberland we want to encourage everyone to still be active, everyday.

Take a look at a range of exercises and free workouts you can do at home here

Download the app and get active!