Active Northumberland - Active Northumberland

With the latest information revealed from the Government, we welcome the news that our Leisure Centre's could reopen from as early as the 12th April. Customers should read the below information and can also find many answers to your questions in our "Frequently Asked Questions" section below.

We understand however that these dates are not set in stone as the government will continue to review their roadmap outline.

We eagerly await the final confirmation from the government of when we can reopen, and please be assured that as soon as we have definite information we will be in touch with all customers to give them an update on their membership, when you can book and how to safely use our centres once again.

Once again, the team here at Active Northumberland would like to thank everyone for your continued support during these very challenging times and we look forward to seeing you very soon.

In the meantime, we were delighted to launch our new digital fitness experience to bring our fabulous team of fitness instructors to you Live - find out more and how to subscribe here.

Many Thanks

Active Northumberland

Want to exercise from the comfort of your own home? We are now offering a NEW Active at Home ONLINE class membership accessible via our Active Wellness app so you can exercise anytime, anywhere from only 23p per day!

Active at Home (ONLINE)	Pricing
Monthly Contract (Cancel Anytime)	£7.99 per month

Find out more about our Active at Home online classes HERE

PLEASE NOTE: Active at Home is a separate subscription to your centre membership. Purchasing an Active at Home membership does not allow access to our facilities when we re-open.

Active Schools at Home

Join us on our Facebook channel for daily live workouts, perfect to bring exercise into the day for children and the whole family.

Freeze my Membership

Can I freeze my membership with you?
Yes, however as a customer you must action this and we are not able to do on your behalf. You must login to your account with DFC with your reference number OR postcode at https://www.debitfinance.co.uk/payments/login.php

Frequently Asked Questions

Can I freeze my membership with you?
Yes, for a maximum of 3 months before your membership is automatically reinstated.

Direct Debit customers you must action this and we are not able to do on your behalf. You must login to your account with DFC with your reference number OR postcode at https://www.debitfinance.co.uk/payments/login.php (please be aware that you have until 29th March 2021 to action this to avoid your membership charge in April)

Annual / Pay up front customers please complete our form here

When do you reopen your centres?
We are pleased to see the UK Government issue a roadmap to the reopening of our centres and services, looking to be in April 2021. We must achknowledge that these dates circulated are not yet finalised. We will continue to issue updates to customers as we get closer to key dates.

When can I book into activities?
Bookings for members will be available from Monday 29th March (14 days before opening) with non members able to book from 5th April (7 days before opening) as per our normal booking procedures.

I need to speak to one of your team, how can I do this?
We are really sorry, but we have had to take the steps immediately to place our contact centre team on furlough as our facilities have had to close to all. You can email enquiries@activenorthumberland.org.uk where we will respond at a time when we are able too, but please do not expect an immediate response.

When do Learn to Swim lessons return for my child?
We are working towards our swimming lessons returning from Monday 12th April. All lessons will remain at the same day and time as that of December 2021 (all sites with excetion of Concordia and Swan Centre). Please login to your Home Portal to check your child's class time at https://members.activenorthumberland.org.uk/Learn2/

Why have you taken my Direct Debit payment in January 2021?
Due to the lateness of the announcement from the Government, we are unable to prevent the live Direct Debits for the 5th and 8th January from being collected as the Direct Debit instruction has already been processed by the bank. On 19th March 2021 we sent an updated communciation customers informing them that they would be refunded their January payment if was taken.

I have paid for an upfront membership, what happens?
All upfront memberships (paid in advance) will have the missed time added to your membership. We will not be offering refunds on any memberships as we are simply not able to process this due to our staff being on furlough leave with all of our facilities now closed.

I paid for an activity as a Pay As You Go (PAYG) user, do I get a refund?
We have credited your account so that once we reopen you can re-book your activity with us. We will not be issuing refunds on any payments as we are simply not able to process this due to our staff being on furlough leave with all of our facilities now closed.

I want to cancel my membership?
Please refer to our Terms & Conditions here, we will also not be able to action your request until our Contact Centre team return to work as we must utilise the governments furlough scheme at this time with all of our facilities closed.

Whilst our facilities are closed, here at Active Northumberland we want to encourage everyone to still be active, everyday.

Take a look at a range of exercises and free workouts you can do at home here

Download the app and get active!