We are hopeful that we will be able to reopen again in December once the restrictions are lifted. In the meantime though we wish to continue our message, #BeActive, which is why we wish to invite you to join our team as we deliver a number of live workouts on our Facebook and Youtube channels (just search for Active Northumberland).
Providing the lockdown is lifted on the 2nd December we will automatically collect your Direct Debit in December when our facilities re-open. In the meantime, if the guidelines change or the lockdown period is extended beyond December, we will communicate with all our members accordingly.
Those members who have continued to freeze their membership will remain frozen.
All members who have paid in advance for their membership will have their membership extended for one month beyond the current expiration date of your membership.
If you have paid for anything in advance - eg Clip 'n Climb, fitness classes etc, don't worry - we will automatically credit your online Active Northumberland account.
Please be aware, that as we have had to make the decision to utilise the government furlough scheme our contact centre team are unavailable until Monday 9th November, where they will be available Monday to Thursday 8am to 2pm to answer your calls and respond to comments and messages on social media.
We acknowledge that this lockdown will be of huge disappointment to everyone and that many of you will still wish to participate in exercise for the benefits it brings to both your physical and mental wellbeing. Despite our facilities being closed and a large majority of our team being placed back on the Government’s furlough scheme we believe it is important that we support our members with this.
Once again, we would like to thank all of our members for your continued support during these very difficult times and we look forward to welcoming you all back in our facilities on the 2nd December. Please check our Website and social channels for updated information, we will advise through these channels when we will endeavor to reopen.