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19 Aug

Pay as you go now for Gym and Classes

WELCOME BACK to our non-members!

Since re-opening our centres on Saturday 25th July, members have been safely enjoying a range of fitness classes, gym sessions and lane swimming. Feedback from members and staff has been extremely positive with everyone working hard to ensure that safety for all is the number one priority.

As you know, everything is constantly under review and so after a few weeks of successfully managing activities for members, we are pleased to announce that we are now able to welcome non-members back to the gym, fitness classes and lane swimming from Wednesday 19th August.

We can’t wait to see our  non-members and ‘Pay as you Go’ users in the centres again, but before you dust off your gym kit, please take the time to look through all the information here:
 
What activities can I now do?
From Wednesday 19th August, non-members can now come to the gym, fitness classes and lane swimming.
 
Do I have to pre-book?
EVERYONE, including members, must pre-book all activities.
Members can book 7 days in advance
Non-members can book ONE DAY in advance.
 
How do I book?
All bookings can be made on the Active Northumberland app or the website. Before booking you will need to register here. Once registered you will receive a login number and a PIN number that you can use to make bookings. If you are unsure of the registration process, please review our guide further down this page.
 
How do I pay?
You will pay as part of the booking process on the app or website.
 
What procedures are in place to keep me and others safe?
Safety is our number one priority and we have worked hard to establish a safe but enjoyable environment for our customers and staff. For more information on what to expect in the centres, please visit our ‘welcome back’ information page here: https://bit.ly/reopeningwebinfo  
 
What do I need to know before taking part in my activity?
Before attending your activity, please watch the relevant videos to familiarise yourself with the new measures in place to ensure everyone can exercise safely-
 
Welcome back to the centres - https://youtu.be/bZ26L69qoFE 
 
Welcome back to swimming -  https://youtu.be/cgva-4c4ntc
 
Welcome back to the gym - https://youtu.be/Inuj-Sv62Es
 
Welcome back to fitness classes - https://youtu.be/70-H0JIIw3o 

We’d like to thank all our non-members for their patience and understanding in the lead up to this significant ‘welcome back’ moment. We are looking forward to seeing you all enjoying the facilities and activities again.

To register to use Active Northumberland facilities on a Pay as You Go basis please follw the instructions below:

1.  Navigate to or click the link https://www.fastdd.co.uk/platinum/start.php?c=ActiveNorthumberlandOnline

2. Choose the site you are most likely to use from the drop down, note that once registered you are able to use any site and don't need to register more than once

3. Please ensure you read our Terms and Conditions, if happy make sure you to tick the box to acknowlege your acceptance

4. Select "Not Applicable" for company name

5. Select Pay As You Go (PAYG) membership from the options which should appear below

6. Hit the next button

7. On the next screen you will be asked to enter your personal information

REMEMBER, supply a valid email address so we can send your login ID and PIN to book online. This should arrive with 1 hour of completing your registration, which will be the 2nd email after confirmation of completing registration

8. Review your details. Agree to DFC terms and Conditions. Click Next.

9. You will then recieve an email confirming your registration from DFC, this contains a reference number which you should keep for your records.

10. Within 1 hour of receiving your DFC email, you will receive a second email from us at Active Northumberland which contains your Member ID and Password. 

11. Download the Active Northumberland app or use the website to book your session

If you run into any issues, please contact our team on 01670 620200 or send us a message on our social media channels

Download the app and get active!