FAQ

Please read our frequently asked questions below. If you can't find an answer to your question, please contact us here

Memberships

Q. I usually pay on an annual / 6 monthly basis - what will I be paying now?
 
A. We will honour your existing membership until the end of your contract. You then have the option to be transferred onto either the £32 per month 12 month contract or the £40 per month 3 month tie-in. We will be contacting you in due course to explain what will happen at the end of your contract.


Q. Are student memberships available?
 
A. No. The membership structure Active inherited from a variety of previous leisure operators was confusing, often unfair - and differed from centre to centre.

We have replaced the maze of categories with individual memberships that can be used at all sites, extended children's reduced prices up to age 18 and introduced concessions for low-income customers. For those students who have left the area to attend university, we are planning special offers for students during the holiday season to encourage them to keep fit during their time at home without having to purchase an annual membership.

 

Concessions

Q. What benefits entitle the claimant to the concession rate?
 
A. If you receive any of the following benefits, you are entitled to use our concession rate:
 - Job Seekers Allowance
 - Severe Disablement Allowance
 - Housing Benefit / Employment Support Allowance
 - Attendance Allowance
 - Incapacity Benefit / Employment Support Allowance
 - Income Support / Pension Credit Guarantee
 - Carer’s Allowance
 - Disability Living Allowance or Personal Independence Payment
 - Housing Benefit / Council tax support


Q. I'm an OAP - what discounts are available?

A. There are concessions for low-income customers including OAPs who are in receipt of specified benefits.

GP Referral

Q. Some customers are referred to Active by GPs for health reasons - what will they pay?

A. These users will be reviewed by specialist staff and directed to specific health improvement classes with qualified instructors. Active receives funding for the GP assessments but it does not cover the cost of providing leisure facilities.

Referred customers will be encouraged to attend classes that meet their individual needs as paying members, as well as joining in free activities such as health walks and doorstep walks.


 

Printed timetables

To minimise our environmental impact and for a more user-friendly experience, we encourage our customers to view our timetables online.

Not only will you see accurate and live information, the alerts system will also show if a class has been cancelled or modified. 

We do have the option to print a timetable but please note all classes and activities are subject to change and are only valid from the day of print. The 'print timetable' button can be found above each individual timetable on a centre page.